Terms and Conditions
Last Updated: November 2024
Agreement to Terms
These terms explain your rights and responsibilities when using AI Answering Service. By using our service, you agree to these terms.
The Service
We provide AI-powered call answering services for businesses. The service includes 24/7 call handling, conversation summaries, and call recordings.
Trial and Payment
- You get a 14-day free trial with a valid credit card
- After the trial, we bill monthly through Stripe
- Prices are in Australian Dollars (AUD)
- We accept international payments through Stripe
- Exchange rates are handled by your bank or payment provider
Cancellation
- You can cancel during the 14-day trial without charge
- After the trial, email info@aiansweringservice.io to cancel
- We’ll stop the service and future billing when you cancel
Data and Privacy
- We store call recordings for 30 days
- After 30 days, recordings are automatically deleted
- We don’t sell or share your data with third parties
- We follow Australian Privacy Principles and GDPR requirements
Service Use Rules
You agree not to use our service for:
- Any illegal activities
- Harassment or spam
- Activities that could harm our service or other users
Service Changes
- You can modify your AI settings by emailing us
- Setup instructions come in your welcome email
- Contact info@aiansweringservice.io for help or questions
Call Quality and Issues
You’re responsible for programming your AI responses. We aren’t liable for communication issues caused by your settings. System-wide issues will be handled on a case-by-case basis.
Service Availability
If you need to stop the service temporarily, simply stop forwarding calls to our number. You control when calls reach our system.
Legal Matters
- These terms are governed by Australian law
- Disputes will be resolved in Australian courts
- International customers can use arbitration for dispute resolution
Contact Us
For any questions about these terms, email us at info@aiansweringservice.io