Terms and Conditions

Last Updated: November 2024

Agreement to Terms

These terms explain your rights and responsibilities when using AI Answering Service. By using our service, you agree to these terms.

The Service

We provide AI-powered call answering services for businesses. The service includes 24/7 call handling, conversation summaries, and call recordings.

Trial and Payment

• You get a 14-day free trial with a valid credit card
• After the trial, we bill monthly through Stripe
• Prices are in Australian Dollars (AUD)
• We accept international payments through Stripe
• Exchange rates are handled by your bank or payment provider

Cancellation

• You can cancel during the 14-day trial without charge
• After the trial, email [email protected] to cancel
• We’ll stop the service and future billing when you cancel

Data and Privacy

• We store call recordings for 30 days
• After 30 days, recordings are automatically deleted
• We don’t sell or share your data with third parties
• We follow Australian Privacy Principles and GDPR requirements

Service Use Rules

You agree not to use our service for:

• Any illegal activities
• Harassment or spam
• Activities that could harm our service or other users

Service Changes

• You can modify your AI settings by emailing us
• Setup instructions come in your welcome email
• Contact [email protected] for help or questions

Call Quality and Issues

You’re responsible for programming your AI responses. We aren’t liable for communication issues caused by your settings. System-wide issues will be handled on a case-by-case basis.

Service Availability

If you need to stop the service temporarily, simply stop forwarding calls to our number. You control when calls reach our system.

Legal Matters

• These terms are governed by Australian law
• Disputes will be resolved in Australian courts
• International customers can use arbitration for dispute resolution

Contact Us

For any questions about these terms, email us at [email protected]