How AI Answering Service Works
AI Answering Service is a 24/7 automated phone answering solution designed specifically for small to medium-sized businesses in Australia.
We provide you with a dedicated Sydney number and you divert your existing landline or mobile calls to this new number
Core Benefits
Easy Setup
Answer
Our AI receptionist answers all calls 24/7, handling inquiries and capturing lead information.
Dedicate
We give you a new phone number that works just for your business calls.
Divert
Simply forward your current business line or mobile to your new AI number. You can undivert anytime.
How it Works
3 Easy Ways to Try the Service
Option 1: Quick Demo Call
- Call 02 9000 1625 to hear the AI voice in action
- No commitment
- Hear the fast responding Australian-accented professional receptionist
- AI Emma will answer any questions, or you can request to speak with a human if you prefer
Option 2: Get a Customized Demo
- Fill out our form to get an instant demo
- Call back the number above from your mobile or the number you supplied
- It will answer as your business and have the knowledge you supply
- Receive an email with the call summary, transcript and recording
- This gives you a taste for the serivce before you sign up and it gets adjusted further
Option 3: Ready now? – Sign-Up with Stripe.com
- Skip the demos and go straight to the 14-day free trial
- Fill out the form and then sign up through our secure Stripe payment system
- Receive your dedicated number within hours
- We then guide you through the next steps and setup the service for you
- No charges for the first 14 days
Zero Risk
14-Day Trial
Simple Steps to Sign Up
- Sign Up – Fill out our form and pay securely through Stripe.com.
- Get Your Number – Receive your dedicated phone number within one business day.
- Tell Us About Your Business – Share what your customers usually ask about.
- We Set Everything Up – No apps, web portals, or complicated tech stuff to worry about.
- Divert Your Calls – Forward your current phone to your unique AI receptionist number.
- Make It Perfect – We’ll help fine-tune how calls are handled.
Frequently Asked Questions
FAQ
How does AI Answering Service handle my business calls?
When you can’t answer a call the AI Answering service will automatically take the call for you.
To do this, you divert your business number to your dedicated number using a diversion code. You set the number of rings before the diversion happens.
For Telstra this is done with a simple diversion code you type into your phone.
What information can it collect from the caller?
When we onboard you, we will ask you what details are important.
For example we can collect full name, we already have their mobile number.
We can also collect things like postcode, products they are interested in, their address, preferred day and time for bookings, etc
Will it sound like a natural Australian and represent my business well?
You bet.
We customize the AI to match your brand voice. It’s so natural, callers often can’t tell they’re talking to an AI. Your business image is safe with us.
Is this right for businesses that need complex problem-solving on calls?
Probably not.
Our AI handles routine questions, finds out what the caller wants, collects key information and can ask for preferred days and times for bookings or other aspects.
It can’t replace human expertise for complex issues or specialized consultations. If your calls typically require nuanced decision-making or up to the minute information about staff locations or something like that, you might need human staff.
What happens if I exceed my call limit?
If you exceed your monthly call allowance, we will notify you ahead of time and give you the
option to buy additional credits. Most customers dont need additional credits
Can it transfer calls to multiple staff
Not at this point. Your AI receptionist can only transfer calls to one nominated number at the moment.
For example if the caller insists on speaking with a human. Or you might want particular types of calls transferred such as sales, support, emergency
What kind of support can I expect?
We offer Australian-based ongoing support and maintenance to ensure your AI receptionist runs smoothly. This includes performance checks and monitoring and systems updates
For troubleshooting or adjustments, our support team is readily available.
Email [email protected]. We will get back to you within 24 hours.Â
How do I sign up
Simply Fill out the form which you can find on all our pages at the bottom.
Then you will receive a signup link on the next screen and also via text and email. Once you do that we will allocate your dedicated number and ask you some questions to setup your service
How do I cancel?
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We’ll remind you before your trial ends. If you’re unhappy or want to stop the service at any time, simply log into Stripe or follow the link provided in the welcome email to stop the service.
You can also email us at [email protected] to cancel.