How to Get Professional Call Screening without a Full-Time Receptionist
Not every call is worth your time.
Spam calls, telemarketers, and low-priority inquiries can be distractions, while missing an important client call can cost you revenue and damage your reputation.
AI call screening helps by filtering calls in real-time, letting you see who's calling, why they're calling, and whether to answer, record, or transfer the call.
However, hiring an in-house receptionist or virtual receptionist can be expensive and even inconsistent. AI-powered call screening provides a smarter and more cost-effective alternative.
Key Takeaways
- Traditional in-house receptionists cost Australian businesses between $59,900 to $75,100 annually when including salary, benefits, and equipment costs.
- Virtual reception services offer a more affordable option starting at $48 per month but face challenges with service quality and limited availability during peak times.
- AI call screening provides 24/7 coverage, handles multiple calls simultaneously, and costs a fraction of traditional options.
What is Call Screening?
Call screening is the process of identifying callers before deciding how to handle their call. This can include:
- Identifying the caller and their reason for calling
- Prioritizing urgent calls over routine inquiries
- Blocking or filtering out spam and telemarketing calls
- Routing calls to the right person or department
- Taking messages when you're unavailable
Call Screening Options Compared
1. Traditional In-House Receptionist
Annual Cost: $59,900 - $75,100 (including salary, super, leave, equipment)
Pros:
- Personal touch and relationship building
- Can handle complex situations
- On-site presence
Cons:
- Limited to business hours
- One call at a time
- Sick days, holidays, turnover
- High ongoing cost
2. Virtual Receptionist Services
Monthly Cost: $200 - $1,000+ depending on call volume
Pros:
- Human operators
- Can handle some complexity
- Scalable
Cons:
- Shared across many clients
- Quality can be inconsistent
- Limited availability during peaks
- Extra fees for after-hours
3. AI Call Screening
Monthly Cost: $48 with AI Answering Service
Pros:
- True 24/7 availability
- Multiple calls simultaneously
- Consistent quality every time
- Instant transcripts and summaries
- Natural Australian accent
Cons:
- Not for highly emotional conversations
- Best for routine inquiries
Which Option is Right for You?
For most small businesses, AI call screening offers the best balance of cost, availability, and quality. You get professional call handling 24/7 at a fraction of the cost of human alternatives.
The key is understanding your call volume and complexity. If most of your calls are routine inquiries, appointment requests, and general questions, AI handles them perfectly. For the occasional complex situation, calls can be transferred to you or your team.